Your ROI Tracking Matters

InstantEngage is not just another customer service chat application. It was designed to meet the demands of small and large businesses to provide live help online and stellar CRM and ROI (customer relationship management and return on investment). Two themes drive the entire InstantEngage development—usability and your ROI. Both components need to coexist in order for you to derive maximum benefit from a quality system.

Usability was built into the InstantEngage product with fine precision fueled by feedback and suggestions from our trial users, and the 20 million users of our world-class chat and instant messaging product, ChatBlazer. When you try out our customer service chat application, you will see how easy and adaptable InstantEngage is. It fits your work style with online ROI tracking services in an easy and convenient format. The robust features of our customer service chat solution include the ability to create a common response library, system tray notification or chat requests, administrator moderation of operator chat sessions, and detailed session reports, which all serve to complement your current business processes and reporting needs.

Having a great application is not the entire equation. We need to carefully consider how we can drive a positive ROI for our customers. This is done by an optional Partner Relationship Management tool which enables you to build an online sales force of affiliates to drive traffic. Higher traffic results in higher productivity for your Service Representatives and ultimately, more sales. With a close partnership of CRM and ROI systems, you can enjoy a high level of confidence from users and a balanced sales-spend ratio.

See the diagram below on the case of how ROI matters to us and to you. Try the live help online services from InstantEngage for an effective increase in online ROI systems today.